We agree clear outputs at the start of each project, and manage projects in stages. At the end of each stage we report on progress, and also tell our client whether the project is likely to deliver its outputs on time, on budget and to the standards agreed. This allows quality, cost and time to be controlled, but also builds in flexibility.
At the start of each project we produce:
- Project brief – detailing the approach to the project, the scope, any risks and issues, the key stakeholders, and agreed methods of communication with the client
- Project plan – setting out what will be done, when and by whom
- Product descriptions – stating clearly what is to be achieved by the project and how we will know when it is good enough
During our projects we produce regular reports for clients, comparing progress against the plan and highlighting all issues or risks.